Our process is based on feedback from our clients and industry partners about their needs, wants, and concerns when working with installers.
1. On-time arrival
To ensure that we are on time for your installation appointment, we stay in touch with you regularly with reminders and notifications by either phone, email, or text messaging, or all of the above if you prefer.
Our installers protect the work area immediately upon arriving. They help unpack the items and map out their placement with you. We listen to your preferences, we follow your instructions, and we guide you during the design process.
We securely install the items using the best hardware systems available. Our toolkit is complete with power tools, ladders, and mounting hardware for every situation. Standard hardware is included with the service at no additional charge.
Your complete satisfaction is very important to us. Before leaving the work site, we conduct a full review of the work done, at which point we verify that nothing has been left unattended. We check that all dust and debris have been removed and we take pictures of the finished work.
Our services are billed hourly, with 1-hour minimum service, calculated in 1/4-hour thereafter. Trade and corporate clients are invoiced net-30. We accept checks and credit card payments. Some projects may require a deposit. Please contact us to request a complete list of our terms of service. Certificate of liability insurance, proof of Worker's Compensation Insurance, and W9 forms are available upon request.